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	<title>Comments on: VA: Starbucks Doesn’t Know How to Reward Great Employees</title>
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	<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/</link>
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	<pubDate>Sat, 13 Mar 2010 16:11:05 +0000</pubDate>
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		<title>By: joe</title>
		<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-10048</link>
		<dc:creator>joe</dc:creator>
		<pubDate>Mon, 25 Feb 2008 08:24:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.violentacrestalk.com/2007/07/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-10048</guid>
		<description>just give me a grande chai and a pumpkin loaf and im a happy man.  the rest is all details</description>
		<content:encoded><![CDATA[<p>just give me a grande chai and a pumpkin loaf and im a happy man.  the rest is all details</p>
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		<title>By: Gordon</title>
		<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-5170</link>
		<dc:creator>Gordon</dc:creator>
		<pubDate>Tue, 07 Aug 2007 12:29:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.violentacrestalk.com/2007/07/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-5170</guid>
		<description>I loved your story.. well written and made me laugh.. Just happened to stumble across this forum.. so I am joining it thanks to you.. Where do I compliment you at? Is there a manager that I can commend? Would a 50$ do? :)

Looking forward to further posts..</description>
		<content:encoded><![CDATA[<p>I loved your story.. well written and made me laugh.. Just happened to stumble across this forum.. so I am joining it thanks to you.. Where do I compliment you at? Is there a manager that I can commend? Would a 50$ do? :)</p>
<p>Looking forward to further posts..</p>
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		<title>By: PW</title>
		<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-5130</link>
		<dc:creator>PW</dc:creator>
		<pubDate>Fri, 03 Aug 2007 17:56:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.violentacrestalk.com/2007/07/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-5130</guid>
		<description>Hear hear, S!  As a wealthy real estate agent with a wallet full of nothing but 50s, I don't see a good reason why V couldn't have spared one of them for the server if she truly was as sympathetic to the barista's "plight" as she indicated.  Or is 45+ minutes of her time on the phone dealing with Starbucks corporate less valuable than $50 to tip such wonderful customer service?  I find that hard to swallow coming from a wealthy real estate agent...and I agree this story is nothing more than sensationalistic half-truths (at best) full of holes.</description>
		<content:encoded><![CDATA[<p>Hear hear, S!  As a wealthy real estate agent with a wallet full of nothing but 50s, I don&#8217;t see a good reason why V couldn&#8217;t have spared one of them for the server if she truly was as sympathetic to the barista&#8217;s &#8220;plight&#8221; as she indicated.  Or is 45+ minutes of her time on the phone dealing with Starbucks corporate less valuable than $50 to tip such wonderful customer service?  I find that hard to swallow coming from a wealthy real estate agent&#8230;and I agree this story is nothing more than sensationalistic half-truths (at best) full of holes.</p>
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		<title>By: S</title>
		<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4883</link>
		<dc:creator>S</dc:creator>
		<pubDate>Tue, 17 Jul 2007 02:39:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.violentacrestalk.com/2007/07/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4883</guid>
		<description>The whole time I was reading this I was waiting for the part where V decides to take the matter into her own hands, and shows the barista her appreciation by leaving him the fifty. If V is as wealthy as she has told us she is, and if she was truly upset that this barista wasn't going to be compensated for his kind gesture, why didn't she make a kind gesture in return?

And to be honest, as much as I love V and her blog.. I smell BS. You got into town "a good half hour early" before your appointment with your real estate agent to decide upon a counter offer (despite the fact that in "Sleazy Tricks Real Estate Agents Try" you told us you only work with the seller's agent and never a buyer's agent, and the seller's agent does not help customers figure out counter offers so...um...) and decided to grab a cup of coffee.. Then you get the coffee, and by the time the customer service representative asks you to take a survey, you've spent "well over a half an hour" on the phone already.. and you take the 10 minute survey, even though it's "incredibly boring and tedious".

And while on the phone, rather than look at Keith's name tag, you ask a guy "sweeping the floor" what Keith's name is.. because Keith totally wouldn't notice his customer pointing at him, and then "announcing" to the operator "Keith! His name is Keith!".. while you're still in the store. Wow, that's inconspicuous.

So either this story is total bullshit, or else V has proven that she is condescending, an oblivious hypocrite, and has displayed a total incompetence for business and failure to comprehend common courtesy (taking a "boring and tedious" survey when you are already running late?).. oh, and if this story is true, that means she lied in the "Sleazy Tricks Real Estate Agents Try" about not having a buyer's agent. 

I'm seriously disappointed in you, V. This post is an insult to your readers' intelligence.</description>
		<content:encoded><![CDATA[<p>The whole time I was reading this I was waiting for the part where V decides to take the matter into her own hands, and shows the barista her appreciation by leaving him the fifty. If V is as wealthy as she has told us she is, and if she was truly upset that this barista wasn&#8217;t going to be compensated for his kind gesture, why didn&#8217;t she make a kind gesture in return?</p>
<p>And to be honest, as much as I love V and her blog.. I smell BS. You got into town &#8220;a good half hour early&#8221; before your appointment with your real estate agent to decide upon a counter offer (despite the fact that in &#8220;Sleazy Tricks Real Estate Agents Try&#8221; you told us you only work with the seller&#8217;s agent and never a buyer&#8217;s agent, and the seller&#8217;s agent does not help customers figure out counter offers so&#8230;um&#8230;) and decided to grab a cup of coffee.. Then you get the coffee, and by the time the customer service representative asks you to take a survey, you&#8217;ve spent &#8220;well over a half an hour&#8221; on the phone already.. and you take the 10 minute survey, even though it&#8217;s &#8220;incredibly boring and tedious&#8221;.</p>
<p>And while on the phone, rather than look at Keith&#8217;s name tag, you ask a guy &#8220;sweeping the floor&#8221; what Keith&#8217;s name is.. because Keith totally wouldn&#8217;t notice his customer pointing at him, and then &#8220;announcing&#8221; to the operator &#8220;Keith! His name is Keith!&#8221;.. while you&#8217;re still in the store. Wow, that&#8217;s inconspicuous.</p>
<p>So either this story is total bullshit, or else V has proven that she is condescending, an oblivious hypocrite, and has displayed a total incompetence for business and failure to comprehend common courtesy (taking a &#8220;boring and tedious&#8221; survey when you are already running late?).. oh, and if this story is true, that means she lied in the &#8220;Sleazy Tricks Real Estate Agents Try&#8221; about not having a buyer&#8217;s agent. </p>
<p>I&#8217;m seriously disappointed in you, V. This post is an insult to your readers&#8217; intelligence.</p>
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		<title>By: Olb</title>
		<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4870</link>
		<dc:creator>Olb</dc:creator>
		<pubDate>Sat, 14 Jul 2007 02:33:18 +0000</pubDate>
		<guid isPermaLink="false">http://www.violentacrestalk.com/2007/07/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4870</guid>
		<description>She felt $10 bad, not $50 bad?</description>
		<content:encoded><![CDATA[<p>She felt $10 bad, not $50 bad?</p>
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		<title>By: Shadowbird</title>
		<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4863</link>
		<dc:creator>Shadowbird</dc:creator>
		<pubDate>Fri, 13 Jul 2007 06:23:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.violentacrestalk.com/2007/07/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4863</guid>
		<description>Reenster: +1.</description>
		<content:encoded><![CDATA[<p>Reenster: +1.</p>
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		<title>By: Reenster</title>
		<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4859</link>
		<dc:creator>Reenster</dc:creator>
		<pubDate>Thu, 12 Jul 2007 22:02:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.violentacrestalk.com/2007/07/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4859</guid>
		<description>If you really felt that bad, WHY DIDN'T YOU GIVE THE GUY THE FIFTY?

Fuckwad.</description>
		<content:encoded><![CDATA[<p>If you really felt that bad, WHY DIDN&#8217;T YOU GIVE THE GUY THE FIFTY?</p>
<p>Fuckwad.</p>
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		<title>By: olb</title>
		<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4857</link>
		<dc:creator>olb</dc:creator>
		<pubDate>Thu, 12 Jul 2007 16:13:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.violentacrestalk.com/2007/07/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4857</guid>
		<description>Seems people forget blogs are anecdotes...she picked Starbucks because that's what happened for her, but its a general case of Corporations that have a profit-driven mindset, trimming financial costs by trading in morale of their employees and working the numbers rather than working their product/services.

In this scenario, a cup of coffee or two isn't that expensive to produce, so V shouldn't really feel too obligated to give praise or some reward...either rewards, a $10 bonus, or a name on a wall won't really affect someone who is there to do a job and do it well.  Its nice, but not a necessity.  Plus, they can always find a job elsewhere if their benefits for doing their job does not suit them.  

But in a scenario like Wal-Mart, there's a more significant jump due to the all sorts of reasons.</description>
		<content:encoded><![CDATA[<p>Seems people forget blogs are anecdotes&#8230;she picked Starbucks because that&#8217;s what happened for her, but its a general case of Corporations that have a profit-driven mindset, trimming financial costs by trading in morale of their employees and working the numbers rather than working their product/services.</p>
<p>In this scenario, a cup of coffee or two isn&#8217;t that expensive to produce, so V shouldn&#8217;t really feel too obligated to give praise or some reward&#8230;either rewards, a $10 bonus, or a name on a wall won&#8217;t really affect someone who is there to do a job and do it well.  Its nice, but not a necessity.  Plus, they can always find a job elsewhere if their benefits for doing their job does not suit them.  </p>
<p>But in a scenario like Wal-Mart, there&#8217;s a more significant jump due to the all sorts of reasons.</p>
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		<title>By: Stinky</title>
		<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4856</link>
		<dc:creator>Stinky</dc:creator>
		<pubDate>Thu, 12 Jul 2007 14:12:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.violentacrestalk.com/2007/07/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4856</guid>
		<description>Wait, I typically agree with V, but this time no.

She writes a huge long article about how this big mean company doesn't slip some benjamins in his pocket for giving away a free cup of coffee.

If she was that impressed, she should have just told him to keep the change to put in his tip jar.</description>
		<content:encoded><![CDATA[<p>Wait, I typically agree with V, but this time no.</p>
<p>She writes a huge long article about how this big mean company doesn&#8217;t slip some benjamins in his pocket for giving away a free cup of coffee.</p>
<p>If she was that impressed, she should have just told him to keep the change to put in his tip jar.</p>
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		<title>By: itistoday</title>
		<link>http://www.violentacrestalk.com/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4852</link>
		<dc:creator>itistoday</dc:creator>
		<pubDate>Wed, 11 Jul 2007 12:57:30 +0000</pubDate>
		<guid isPermaLink="false">http://www.violentacrestalk.com/2007/07/va-starbucks-doesn%e2%80%99t-know-how-to-reward-great-employees/#comment-4852</guid>
		<description>I really like all the comments on this article, both points of view have equal merit and in the end it just boils down to what did that particular barista V talked to want?  Would he prefer V's reaction or would he prefer her to just thank him and leave without giving another thought to it?

V has a valid point when she says that plaques on walls do little to pay the rent, and if that barista was struggling with debt (as V was when she was his age) then he would probably have been quite grateful for her efforts.

If on the other hand the barista had no financial troubles, was doing the job part-time for gas money, and was a decent, honest guy as V describes him, then it's equally likely that a simple compliment was all that he expected, some might even argue that V's actions would "invalidate" his generosity, in other words the concept of doing good without reward.

So I think you should all just sit back and enjoy the drama. :-)</description>
		<content:encoded><![CDATA[<p>I really like all the comments on this article, both points of view have equal merit and in the end it just boils down to what did that particular barista V talked to want?  Would he prefer V&#8217;s reaction or would he prefer her to just thank him and leave without giving another thought to it?</p>
<p>V has a valid point when she says that plaques on walls do little to pay the rent, and if that barista was struggling with debt (as V was when she was his age) then he would probably have been quite grateful for her efforts.</p>
<p>If on the other hand the barista had no financial troubles, was doing the job part-time for gas money, and was a decent, honest guy as V describes him, then it&#8217;s equally likely that a simple compliment was all that he expected, some might even argue that V&#8217;s actions would &#8220;invalidate&#8221; his generosity, in other words the concept of doing good without reward.</p>
<p>So I think you should all just sit back and enjoy the drama. :-)</p>
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